At Rocket Spark IT Solutions, we strive to provide our customers with exceptional products and services. However, we understand that there may be instances where you need to cancel your order or request a refund. Please review our cancellation and refund policy below:
Cancellation Policy
1. Digital Products: For digital products such as software licenses or downloadable content, cancellation requests must be submitted within [Insert Number] days of purchase. Once the cancellation request is received and processed, we will deactivate your license or access to the digital product.
2. Services:: If you wish to cancel a service subscription, please contact our customer support team at least 15 days before the next billing cycle. Cancellation requests received after this time may result in charges for the upcoming billing cycle.
3. Custom Orders: Orders for custom products or services may be subject to specific cancellation terms outlined in the contract or agreement between Rocket Spark IT Solutions and the customer. Please refer to your contract or contact our customer support team for more information.
Refund Policy
1. Digital Products: Refunds for digital products will be issued if the cancellation request is made within the specified timeframe and the product has not been used or activated. Once the refund is processed, it may take 2-3 business days for the funds to appear in your account.
2. Services: Refunds for service subscriptions will be issued on a prorated basis for any unused portion of the subscription term. Refund requests must be submitted in writing to our customer support team and will be processed within 10-12 business days.
3. Custom Orders: Refunds for custom orders will be handled on a case-by-case basis in accordance with the terms outlined in the contract or agreement between Rocket Spark IT Solutions and the customer.
Get inTouch
There are several ways to reach out to our support team:
